Shipping and Delivery

Shipping and Delivery Information
You can track all stages of your order at any time through the “Where Is My Shipment?” section on our website.

Shipping Fees
Shipping fees are added to your order based on the rate specified during the payment process. Free shipping promotions depend on certain time periods or minimum order values and are entirely at the discretion of mallypet.net. mallypet.net is not liable for orders placed before or after these promotional periods via Yurtiçi Kargo or Aras Kargo.

Shipping Companies and General Conditions
Orders are shipped via Yurtiçi Kargo or Aras Kargo to the address provided at the time of ordering.
Once your order is approved and processed, it is handed over to the shipping company. Delivery typically takes 3 to 5 business days within Turkey, depending on the city or region. For international orders, delivery time is determined according to the policies of international shipping companies.
Deliveries are made Monday through Saturday between 09:00 and 18:00. No deliveries are made on Sundays or official holidays.
Orders are delivered to all addresses within Turkey. However, in rural or remote areas, shipping companies may have limited delivery schedules, which may result in delays. mallypet.net assumes no responsibility for such delays.
Many shipping companies do not deliver to villages or may charge additional fees for such services, which must be covered by the customer.

If the Shipment is Not Received
If the customer is not present at the time of delivery, a notice will be left by the courier with details of the nearest branch where the parcel can be collected.
The package must be collected within 3 days. If not, it will be returned to mallypet.net.
Once the package is returned, the customer may contact customer service to confirm their details and request a reshipment.

Address Errors and Modifications
Orders are shipped to the address provided by the customer without any modifications. mallypet.net is not responsible for deliveries made to incorrect addresses.
Changes to the delivery address or recipient name can be made before the package is handed over to the shipping company. After shipment, such changes may require additional time.
Requests must be sent via email from the email address registered with the account.

Invoices and Shipping Procedures
Invoices are sent along with orders and, by law, must be attached to the outside of the package.
If the order is a gift, a delivery note is sent to the recipient, and the invoice is sent separately to the buyer.
Customers may specify separate addresses for the invoice and delivery during the checkout process.
If your invoice is missing, you may request it from the courier. If it cannot be provided, you may file a complaint, and we will send either the original or a certified copy to the specified address.

What to Do When Receiving Your Shipment
When receiving your parcel, please take the following precautions:

• Inspect the package before signing the delivery receipt.
  
• If there is any damage or deformation, open the package in front of the courier and inspect the product.
  
• If the product is damaged, do not accept it. Request a damage report from the shipping company.
  
• We will replace and resend the product. If the product is unavailable, the amount paid will be refunded.
  

If you receive the wrong product, do not accept the shipment and return it to the courier immediately. Once we are informed, we will investigate the issue and ship the correct product after the return is received.

What to Do if You Haven’t Received Your Order

• Double-check your address information submitted during the order.
  
• Track your order status through our website.
  
• If the package was delivered to the wrong address, please contact Customer Service, and we will coordinate with the shipping company to resolve the issue promptly.

These policies are designed to ensure a smooth and reliable delivery experience for all our customers.
For any further inquiries, please contact our Customer Service.