Privacy Policy

Privacy and Security Policy
All services provided in our store are owned and operated by Malistore Kozmetik Gıda Turizm A.Ş., registered at Mevlüt Pehlivan Street, No: 18, Fulya Neighborhood, Şişli – Istanbul.

Collection and Processing of Personal Data

Our company collects personal data for various purposes. Below is an overview of how this data is collected, processed, and protected.

When filling out membership forms, surveys, or other types of forms on our store, we may collect personal information such as your full name, company details, phone number, address, email address, and similar data, depending on the nature of the service provided.

From time to time, we may send customers and members promotional campaign details, information about new products, or special offers. Members can choose whether or not to receive such information during registration, later through their account settings, or by clicking the unsubscribe link in the received communication.

All personal information submitted during the approval process on our website is handled in accordance with the “User Agreement” and is not shared with third parties beyond the purposes defined therein.

To diagnose technical issues and resolve disputes efficiently, our company logs and uses the IP addresses of members. These IP addresses may also be used to identify users generally and to collect broad demographic information.

Use of Personal Data

Our company may use the collected personal information for direct marketing purposes, either by itself or through its partners.
The data may also be used to contact members when necessary.
Data provided by members or collected during transactions on the website may be used for statistical analysis, database creation, and market research, provided this is done without revealing the identity of the members.
We are committed to maintaining the confidentiality of personal data and taking all necessary measures to prevent its unauthorized use or disclosure.

Credit Card Security

We place the highest importance on the security of credit card holders who shop on our websites.

• Credit card details are never stored in our systems.
  
• Payment information is encrypted using 256-bit SSL (Secure Sockets Layer) protocol during processing, preventing third-party access or misuse.
  
• Upon completing a transaction, card data is sent directly to the bank for verification and is never seen or stored by us.
  
• To prevent credit card fraud, we verify the payment, billing, and shipping information before processing first-time orders. If needed, we may contact the cardholder or the bank to confirm the information.

User Account Security

Only the member can access and modify their account information using their username and password.
All transactions are secured within an SSL 256-bit encrypted environment, a global standard for data encryption that is virtually unbreakable.

External Sites and Applications

Our store may contain links to external websites. However, we are not responsible for the privacy practices or content of such websites.
This privacy policy applies only to our store and not to third-party websites accessed via links on our site.

Exceptional Cases of Data Sharing

In the following limited cases, we may disclose users’ personal data to third parties, but only within the legal boundaries:

• Compliance with laws, regulations, or legal obligations issued by competent authorities.
  
• Execution of the Membership Agreement or other contractual obligations.
  
• Fulfillment of legitimate judicial or administrative requests in the course of investigations.
  
• Protection of user rights or security when necessary.

Note: Never share your credit card number or passwords in emails sent to customer service. We cannot guarantee the security of information transmitted via email.

Cookies

Our website uses cookies to gather information about visitors and their interactions with the site.

• Cookies are small text files sent by websites to a user’s browser to store preferences and improve browsing experience.
  
• They help analyze user behavior such as visit frequency, duration, and pages visited.
  
• They are also used to generate dynamic, personalized ads and content based on user interests.
  
• Cookies are not intended to collect personal information or passwords. Users may disable them through their browser settings if desired.

Updating the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be published on our website or sent via email to members and become effective as of the date of publication.

For any questions or suggestions regarding our privacy policy, feel free to contact us at:
📧 info@mallypet.net.